- © Tibus 2013
We operate our own support centre, offering our clients a number of options to use our advice in the way that suits them best.
Our team is highly available (no waiting in a Call Centre queue) and is based in Belfast. We encourage our clients to develop technical relationships with individuals in our team, contacting them through their individual email addresses and phone numbers.
Our support team members are personally responsible for managing each client query through to completion, no matter which Tibus department is involved. You can be sure that your change will be completed or your question will be answered, both promptly and professionally.
We offer both unlimited e-mail support at firstname.lastname@example.org and unlimited telephone-based support on +44 (0)28 9033 1122, allowing us to serve our clients in a manner that best suits them. This support is available from 9am to 5.30pm and is included within the service charge.
Individually tailored support packages can also be developed for clients for particularly complex or specific support requirements. Our lead time is typically 1 day.
If your chosen application isn’t on the lists, we might be able to help anyway – most software is a different branch of a tree we know something about. Please get in touch and ask us. Where we can’t support a specific need we’ll tell you this openly – and we’ll put you in touch with someone we trust and that can help you.